Refund policy

Items can be returned if there is a major defect and you notify us about it within the first 7 days after the item arrived.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kindseoulcs@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure you send an email to the correct email address to get a reply. We are not responsible for any issues in case you send an email to the wrong inbox.

You can always contact us for any return questions at kindseoulcs@gmail.com.

After your return request has been successful, we will send you an email including the address the items should be returned to. You are responsible for paying the shipping cost of your return. We will issue the refundable amount back to your account once we have received your items. For your own safety, please make sure to share tracking information with us in case your shipment has been lost by a carrier.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), made-to-order items, preorders, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We cannot cancel your order once a wave has ended and the production of your item has been initiated for you.

Unfortunately, we cannot accept returns on early bird price items, sale items, or gift cards.

Exchanges
Exchanges possible if enough quantity of the exchangeable item is available and only if there is a defect with the item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Cancellations generally incur a 10% charge of the order amount to cover the fee we incur no matter if an order goes through or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.